2022 Terms and Conditions including Privacy Policy

We do: use your personal data to help us provide a great experience for you. This includes tailoring the information we share to ensure you find it relevant, useful and timely.

We do: respect your privacy and work hard to ensure we meet strict regulatory requirements.

We don’t: sell your personal data to third parties.

In brief, we use your information: 

  • to provide the service, product or essential information you expect from us
  • where you have given us your consent to do so, to keep you informed about: visiting our places, volunteering with us, membership, events, conservation work, and potential fundraising
  • to enable trusted partner organisations to perform services on our behalf or to help us understand our supporters more effectively
  • to better understand how we can improve our services for you

We’ll always protect your personal data and, as part of this, we regularly review our privacy notice so that you can see how we use your data and what your options are. If there are any further changes to the ‘General Data Protection Regulation’ (or GDPR) or related laws, we may need to amend this statement in the future.

  1. In order to correctly, accurately and compliantly process your requirements we need to collect and use personal data about you in order to process your application requirements effectively. We recognise that the lawful and correct treatment of personal data is very important to successful operations and to maintaining our customer’s confidence in ourselves; the data we retain for security and safety purposes are as follows:
    * Name
    * Address
    * Email
  2. We do not retain any card details for permit purchases.
  3. We retain your email address specifically for Fleetwood Reservoir marketing purposes and not share with anybody unless we are required to do so by Law.
  4. All information you provide via this website will be securely retained (excluding payment details) and will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 1998 and GRPR 2018. We continue to fully endorse and adhere to the principles of Data Protection as set out in the Data Protection Act 1998.
    These principles state that personal data must be:-• fairly and lawfully processed
    • processed for limited purposes and not in any other way which would be incompatible with those purposes
    • adequate, relevant and not excessive
    • accurate and kept up to date
    • not kept for longer than is necessary
    • processed in line with the data subject’s rights
    • kept secure
    • not transferred to a country which does not have adequate data protection laws.Our purpose for holding personal data and a general description of the categories of people and organisations to whom we may disclose it are listed below:
    • observe the conditions regarding the fair collection and use of personal data
    • meet our obligations to specify the purposes for which personal data is used
    • collect and process appropriate personal data only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements
    • ensure the quality of personal data used
    • apply strict checks to determine the length of time personal data is held
    • ensure that the rights of individuals about whom the personal data is held, can be fully exercised under the Act
    • take appropriate security measures to safeguard personal data
    • ensure that personal data is not transferred abroad without suitable safeguards.
    • When we collect any personal data from you, we will inform you why we are collecting your data and what we intend to use it for.
  5. Where we collect any sensitive data, we will take appropriate steps to ensure that we have explicit consent to hold, use and retain the information.  Sensitive data is personal data about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sex life, details of the commission or alleged commission of any offence and any court proceedings relating to the commission of an offence.
  6. Any confirmed breaches of client data, whether in connection with the business or personal data will be reported to the ICO and any other controlling authorities immediately.
  7. Fleetwood Reservoir has a responsible marketing policy and do not give details of our customers or related individuals to any other company but we may from time to time provide you with offers that we feel you may find appropriate.
  8. Should you wish for your details to be removed from our systems please write to the Data Protection Co-ordinator, at our registered office, Fleetwood Reservoir, 54 Halton Avenue, Thornton Cleveleys, Lancashire, FY5 2PR (quoting your full name).
  9. Under the Data Protection Act and in accordance with GDPR, any individual may write to the Data Protection Co-ordinator at the above address and request a copy of the information which we hold about them and we will have a month to comply. We can refuse or charge for requests that are manifestly unfounded or excessive. If we refuse a request, we will tell you why and explain your right to complain to the supervisory authority and to a judicial remedy. If the details are inaccurate you can ask us to amend them.

Paul Potter - Data Controller
Fleetwood Reservoir